The Functionality Quotient (FQ) is the single most relevant score of the results. The score is an overall reflection of the functionality of a target department, and is used to make diagnostic conclusions. It is determined by a combination of the Best Practices, Performance, Process Efficiency and Effective Capacity of a target department.
|Functionality Quotient (FQ) Ranges||Diagnostic Classifications||Percent of Cases||Percentile Classification|
|Percentile Classification||High-Superior||0.1%||91st – 99th|
|356 - 425||Superior||2%||90th|
|216 – 285||Average||68%||50th|
|146 - 215||Low-Average||14%||25th|
|76 - 145||Dysfunctional||2%||10th|
|75 or Less||Extremely Dysfunctional||0.1%||1st – 9th|