Metrics


Metrics are essentally standards of measurement, and there are 4 metrics in each scale: Best Practices, Performance, Process Efficiency and Effective Capacity.

The best practice variables determine whether a target organization uses industry practices that are highly recommended; the performance variables measure output quality; the process efficiency variables measure whether organizational processes are meeting objectives, and; the Effective Capacity (eCAP) variables assess the capability of a target department to accomplish its assigned tasks.